Kogan Page Limited believes in protecting your privacy. We only collect information about you in order to aid your buying experience. Kogan Page Limited will take reasonable steps to maintain security, integrity and privacy.

Controllers of personal information

Any personal information provided or gathered by www.kogan-page.co.uk and associated affiliate web sites are controlled exclusively by Kogan Page Limited, 120 Pentonville Road, London, N1 9JN, UK.

The information we collect and how we use it.

We use information in the files we maintain about you, and other information we obtain from your current and past activities on the www.kogan-page.co.uk and associated affiliate web sites, to process orders, process mailings (traditional and electronic), resolve disputes, and troubleshoot problems. The information we request will be adequete, relevant and not excessive.

• In order to place an order, we need to know your name, postal address, phone and fax numbers and email address. The information is gathered using a registration form, which is only required to be filled in once. On subsequent visits, the user can retreive the stored information via a log in page by entering their email address and self-assigned password.
• On submission of an order, your credit/debit card details are stored temporarily on file for the sole purpose of processing payment. Once it has been processed, the details are erased leaving only the last 4 digits of the card as a reference. From time to time, we may need to call you by telephone to verify your details.
• Your telephone/fax numbers and email are kept in case we need to contact you regarding your order, whether there is a problem with processing the order or processing your payment.
• Your email address is used if you have agreed to receive the Kogan Page e-newsletter or any other mailings.
• Your order details are stored to help us determine sales figures and buying trends. We also use this information to improve our marketing strategies.

Cookies

Cookies are widely used on our site. Cookies are small files placed on your hard drive that assist us in providing customised services. Our shopping basket utilises cookie technology to provide users a way of storing items in the basket until the order has been submitted.. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information, specific to your interests.

How do we protect your privacy?

Kogan Page Limited is registered and complies with the Data Protection Act legislation. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Who does Kogan Page Limited disclose your information to?

Kogan Page Limited is committed to protecting your privacy and does not sell, trade or rent your personal information to any third parties. We will however, pass information to any subsidiaries of Kogan Page Limited. For example, we may pass your details onto our sales or marketing department. We may also use your information in a non-personal and non-identifiable way (i.e. social-demographics) in surveys, or in advertising/marketing purposes.